Exclusive Q&A: Which Retail Jobs Are Safe From A Robot Takeover? Featured

Exclusive Q&A: Which Retail Jobs Are Safe From A Robot Takeover? Featured

Retail, hospitality and other service-oriented industries have been seen as relatively immune to the job-killing effects of robotics, automation and AI. But as these technologies grow more sophisticated, retail’s resistance is weakening. Futurist Martin Ford, author of Rise Of The Robots: Technology And The Threat Of A Jobless Future , notes that robots are already reducing (or eliminating) the number of humans needed to do many jobs, including:

• Warehouse work;
• Checking in-store inventory;
• Providing customer service; and • Staffing points of sale.In an exclusive interview with Retail TouchPoints , Ford identifies the advances in robotics and AI […]

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