Most Businesses Are Focused on Tech That Enhances Jobs, Not Ends Them

Most Businesses Are Focused on Tech That Enhances Jobs, Not Ends Them

A certain type of story seems to dominate headlines about business technologies. It looks something like this: “ McDonald’s Says Goodbye Cashiers, Hello Kiosks .”

That same story could’ve had a dozen less inflammatory (but no less accurate) headlines: “McDonald’s Embraces Kiosk Technology,” “McDonald’s Turns to Kiosks to Reduce Rising Labor Costs,” or even “McDonald’s Seeks Point-of-Sale Savings With Kiosks.” But because fear gets clicks, stories about technological implementation tend to be framed in oppositional, zero-sum terms: Working Davids locked in a struggle against Goliath technologies.

The truth, though, is the opposite: The World Economic Forum predicts that technology will create […]

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