‘Technology supported by people’ is the new business model

For happier (and more productive) employees, businesses need to shift from a model of ‘people supported by technology’ to one of ‘technology supported by people’ to keep up in the intelligent automation (IA) race.

Professor Ilan Oshri from the University of Auckland Business School participated recently in a KPMG study that looked at global experiences with IA. IA includes artificial intelligence, machine learning and robotic process automation (RPA) – technology that can make decisions, interact and learn at a human-like level was recently the province of sci-fi but is now a part of everyday life – think virtual bank assistants […]

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