The rise of automation: Should retailers be worried?

The rise of automation: Should retailers be worried?

There’s plenty of talk over the rise of robots and automation in the retail sector, and the negative impacts are well known: En masse reductions of staff in warehouses and increasingly autonomous and anonymous customer care are just the beginning. However, in this feature we’ll be taking a step back from the emotive arguments behind automation’s rise in retail, and examining how retailers can embrace this shift without losing the human values that have stood them in good stead until now. While not yet a common sight, incremental changes towards robots replacing humans in stores are already being trialed […]

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