The threats posed by automation in developing countries like India
Market volatility and rising protectionism in countries like the USA, where much of India’s IT outsourcing work comes from, saw Cognizant’s revenue grow at its slowest pace in two decades last year, and its peers in the Indian IT industry are in the same boat. Since the 1990s Indian firms have carried out back-office tasks, and IT services like data entry, running call centers, and testing software for foreign companies at cut-price rates by throwing cheap labor at them. But as machines become adept at this repetitive, rule-based work, […]
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