For the first time in nearly four years last month, Chipotle gathered GMs and field leaders at its “All Managers Conference” in Las Vegas. Roughly 3,200 people attended. At one point, executives asked employees who had been promoted since to stand up. “And you know what?” CEO Brian Niccol told investors Tuesday on a conference call. “Almost every person in the room was standing up.”
This, as much as any metric, offers a glimpse of Chipotle’s mindset as the sector’s labor challenge marches on. Last Friday, the fast casual’s annual sustainability report showed turnover rates skyrocketing across the board—but especially […]
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