Retail, hospitality and other service-oriented industries have been seen as relatively immune to the job-killing effects of robotics, automation and AI. But as these technologies grow more sophisticated, retail’s resistance is weakening. Futurist Martin Ford, author of Rise Of The Robots: Technology And The Threat Of A Jobless Future , notes that robots are already reducing (or eliminating) the number of humans needed to do many jobs, including:
• Warehouse work;
• Checking in-store inventory;
• Providing customer service; and • Staffing points of sale.In an exclusive interview with Retail TouchPoints , Ford identifies the advances in robotics and AI […]
Full Post at www.retailtouchpoints.com