Enlarge Image Ghost workers are meant to make consumers believe in the autonomous intelligence of robots, when really there’s a human workforce behind the cogs and gears. Kala, a 43-year-old mother of two, sits alone at her home office, in the corner of a tiny bedroom, and studies her laptop screen, trying to determine if what she’s reading is offensive.
Her part-time job, which she picked up as a way to feel “fruitful” between making meals and helping her kids with their homework, involves “content moderation.” As an independent contractor for UHRS, an outsourcing company run by Microsoft, she spends […]
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