We ordered a small appliance the other day and, when it finally arrived, it didn’t work correctly.
So we called the company we purchased it from to let them know about the problem and they said, “Send it back. And we’ll send a replacement item back to you.” And they did. Immediately.
Wow, a company that stands by its replacement theory!But not all companies are so benevolent. And some have a completely different perspective on replacement theory. These would be the companies that embrace the idea of planned obsolescence, that an item (or items) that they sell have a very limited […]