A few years ago at an airport in Florida, I remember a memorable experience while dining at Chili’s for breakfast. The peculiar thing was that a waiter or waitress never approached us to jot down our orders. Instead, plain black tablets stationed at each booth recorded every diners’ request and sent it directly to the kitchen. Additionally, while at the grocery store aisles, I recall a form of customer service robot rolling through, asking if customers required assistance. Indeed, automated services sparsely existed in the beginning of the 21st century, although automation has claimed an increasing presence in the […]
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