As the scope of Artificial Intelligence (AI) grows, some fear that hyper-automation could lead to a widespread loss of jobs. However, experts argue that AI creates workforce disruption rather than destruction, and that AI will never fully replace humans as it can’t adopt key attributes, such as common sense, creativity and the ability to strategise and communicate effectively.
In a survey by news platform The Conversation, 90% of 1,321 respondents said they would prefer to speak with a live customer service agent. Another survey by marketing firm Forrester showed that 54% of online consumers believe that interacting with a chatbot […]
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