Comment (0) Almost all communications service providers (CSPs) have made some progress on their transformational journey to becoming digital CSPs that can prosper in the future. They know they must reclaim the market share snatched by the digital natives in recent years. But to do that, it is essential that CSPs become businesses that provide an integrated, engaging omni-channel experience for customers. And that task requires intelligent automation and advanced data analytics.
A recent Accenture report found that 77% of communications industry CXOs believe that adopting intelligent technologies and artificial intelligence (AI) will be critical to their organization’s ability to […]
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