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The COVID-19 pandemic has upended the idea of “work.” With face-to-face contact now risky, entire industries—like retail and food service—have been devastated, while the office as we know it, at least for the moment, is dead. Our interactions with customers and colleagues are muffled by face masks or mediated by the pixelated coldness of a computer screen. Work for many Americans is now alienating and isolated—assuming there’s a job at all.
The pandemic is dehumanizing work in other ways, as companies accelerate efforts to swap out vulnerable humans with virus-proof machines. Robots serving cappuccinos in Tokyo coffee shops might be […]
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