Expand Further findings revealed that advice workers thought 75% of claimants they helped would be denied the minimum level of benefits required to access food, housing and healthcare. Credit: PA Some 98% of people claiming Universal Credit here don’t fully understand the application process, according to research from welfare advice workers.
Almost 200 were asked to provide their assessment of the support provided by the Department for Communities and private contractors during social security decision-making processes across all benefits.
It is believed that, overall, 80% of claimants did not fully understand the nature of the assessment process for all social security […]
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