The performance of one of the government’s disability benefit assessment contractors has worsened over the last year and has remained well outside a government target it has never met, new figures have revealed .
They show that the proportion of personal independence payment (PIP) assessment reports written by Capita healthcare professionals and found to be of an “unacceptable” standard – following an audit – increased from 3.6 per cent in 2018 to 4.3 per cent in 2019, compared to a target of less than three per cent.
Capita refused to explain why its performance had worsened in 2019 but claimed […]
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