Bank of America received attention last month for announcing the rollout of fully automated bank branches. Three pilot locations will open this year, each about one-quarter the size of a traditional branch but with no one home. Think of a row of ATMs plus a couple of cubicles at which you can chat with a person via webcam.
This is the next logical progression in an inexorable trend: removing human interaction wherever possible. And it’s picking up speed. The most critical challenge for policymakers may not be Obamacare or tax reform, but how to retrain a workforce that is rapidly […]
Full Post at www.timesfreepress.com