Automation has revolutionized various industries, including aviation. While it offers many benefits, such as increased efficiency and cost reduction, there are concerns about its impact on the passenger experience. The recent inability of Etihad Airways to refund $23,000 to a customer has sparked conversations about the potential downsides of automation.
The rise of automation has undoubtedly transformed the airline industry. From self-check-in kiosks to automated baggage handling systems, these technologies have streamlined airport processes and made travel more convenient for passengers. However, there is a growing realization that automation can come at a cost.
One of the chief concerns is the […]
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