Chatbots and other forms of artificial intelligence (A.I.) have long been seen as a looming threat to many jobs. However, for some workers, that threat is already a reality. Ylonda Sherrod, a customer service representative at AT&T’s call center in Ocean Springs, Mississippi, is one such worker who has experienced the impact of A.I.
As Sherrod drove to work one day, she listened to a radio show discussing artificial intelligence. The hosts questioned whether A.I. could replace human workers. This conversation left Sherrod feeling unsettled and concerned about her own job security. Upon arriving at the call center, she shared […]
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