In today’s rapidly evolving world, the rise of Artificial Intelligence (AI) is reshaping the job landscape, and some occupations may face the risk of disappearing in the future. Imagine a world where certain jobs are no longer performed by humans but by AI-powered bots. This isn’t just a distant possibility; it’s already happening.
One area witnessing significant change is call centres. Companies like HomeServe have introduced AI-powered assistants, such as "Charlie," capable of handling a staggering 11,400 calls a day. These bots not only excel in handling massive call volumes but also support human staff in various tasks, from scheduling […]
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