Delegates during the Digitrans 2017 forum organised by Khaleej Times and MITSloan Management Review GCC in Dubai on Wednesday. Many of us today have had the opportunity to interact with a speech bot. Whether it’s about checking up on our bank accounts, or resolving an issue with our IT provider, it is not uncommon to be directed to an automated voice on the other end of the telephone.
Depending on how ‘intelligent’ the bot is, we either walk away from the interaction happy that our problem has been quickly and efficiently resolved, or frustrated about being led around in circles. […]
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