Tech companies have long valued by investors for their ability to replace employees with technology. Now, alongside software and server farms, they are moving at a breakneck pace on find living, breathing human beings to staff their systems.
They’re doing so because of a high-profile series of failures of automation, which have prompted a wave of intense pressure from investors, the public, and governments.
Tesla’s highly automated production line failed to produce cars at the rate CEO Elon Musk promised, prompting questions about the electric-car maker’s solvency. Systems at Google’s YouTube failed to flag extremist and exploitative videos. Russian operatives have […]
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