Mary L. Gray and Siddharth Suri, Ghost Work: How to Stop Silicon Valley from Building a New Global Underclass , Houghton Mifflin Harcourt, 2019
Many of the apps we use—as smart and as fast as they appear—cannot function without people working behind the scenes to fill in the gaps. Machines are not as good as humans (yet) at figuring out whether a tweet is offensive or deciding whether an Uber driver’s authentication selfies match from one day to the next. But who are these hidden workers? Where do they live? New research from anthropologist Mary L. Gray and computer scientist […]
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