Automation and AI will massively impact the shape of the modern workplace, and companies should see this as an opportunity to reskill employees for the digital age. The potential this has in the South African job market is significant.
Unfortunately, blaming technology has often been an easy way out for those companies embarking on retrenchments, when instead the issues are much broader than that. Many organisations want to reduce customer-facing staff as they believe people’s behaviour changed because of the availability of digital solutions. But possibly reskilling those staff could see additional value created for customers beyond the traditional. Especially […]
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