The impact of automation on tourism and hospitality jobs

> Brynjolfsson E, McAfee A (2014) The second machine age: work, progress, and prosperity in a time of brilliant technologies. WW Norton and Company, New York

Frank M, Roehring P, Pring B (2017) What to do when machines do everything: how to get ahead in a world of AI, algorithms, bots and big data. Wiley, Hoboken

Ivanov S, Webster C (2018) Adoption of robots, artificial intelligence and service automation by travel, tourism and hospitality companies—a cost–benefit analysis. In: Marinov V, Vodenska M, Assenova M, Dogramadjieva E (eds) Traditions and innovations in contemporary tourism. Cambridge Scholars Publishing, Cambridge, pp […]

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