Data shows contact centers need AI and Automation to scale operations and provide better experiences for customers
PALO ALTO, Calif., May 12, 2020 (GLOBE NEWSWIRE) — Uniphore , an early Conversational Service Automation category leader, today released survey results that show American consumers overwhelmingly prefer to use voice over every other medium when contacting a company’s contact center. The results underscore a growing need for innovative voice-enabled automation software and conversational artificial intelligence (AI) capabilities that can eliminate the need to put customers on hold. Further, advanced technology can also help businesses streamline the customer service experience by predicting […]
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