Banking institutions must balance the undeniable promise of technology with empathy for customers and a deep understanding of what they want and need.
Jun 16, 2023 / Automation is all the rage in financial services and beyond. From customer service chatbots driven by artificial intelligence to workflow managers able to string together the most complex and mundane of daily management tasks, there are endless possibilities for banks and fintechs to turn to technology, and in doing so, to remove human beings from the equation.
But as with any buzzy trend, we have to ask ourselves, “Do our customers really want […]
Full Post at www.bai.org