Understaffed businesses are turning to such innovations as touch-panel order devices, food-serving robots and self-service checkouts, instead of taking on new workers.

Sometimes I go to the Italian chain restaurant Saizeriya.

Hadn’t been for quite a while but was pretty amazed last weekend.

At 4:00pm it was fairly busy.All ordering was done by QR code on smartphone. Helpful explanatory leaflets were available in Japanese and English.All payments were self service at automated registers.It was possible to order in person but that would take time.Aside from the automation the Biggest surprise was – Only 1 young woman was running the floor. Just one. Probably 50+ patrons at that time. Her tasks were ushering people, in clearing tables, delivering dishes and of course helping people […]

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