(This post originally appeared on Inc. )
Last week, I wrote here how Wendy’s, the fast-food restaurant chain, is deploying 1,000 kiosks in its restaurants across the country. The company said it was doing so not just to reduce overhead, but to respond to its customers’ demands for quicker service.
As I mentioned in the report, Wendy’s is not the only restaurant investing in automation. “Everywhere, companies like Wendy’s are automating,” I wrote. “Chains like Red Robin and Uno Pizzeria & Grill are using Ziosk tablets so that customers can order, pay and play games while waiting for their food to […]
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