A hand touches an artificial intelligence (AI) interface on a digital screen. I was doing a program with the World Talent Economic Forum (WTEF) on conversational artificial intelligence (AI) and how it is focused on telesales as an interactive voice response (IVR) replacement.
I argued that I thought this sales focus was problematic for a developing economy, the WTEF focuses on developing countries, because call centers are often placed in these countries due to cheap labor. Not only don’t the economics of replacing cheap labor with AIs often not work, but a successful implementation would result in an uptick in […]
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