Automated ordering systems are both good and bad news for fast-food workers

Automated ordering systems are both good and bad news for fast-food workers

Checkers on Drake Road in Kalamazoo One small-business expert says customers are likely to see a lot more automation at fast-food restaurants in coming years.

Robo-ordering has come to a Checkers drive-through in Kalamazoo. The restaurant on Drake Road in Kalamazoo recently installed a voice-activated drive-through ordering system.

The extra efficiency that comes with automating tasks like taking orders is a boon for busy, understaffed restaurants. But the better the robots get at jobs like minding the drive-through, and even cooking, the fewer human workers chains will need.Besides taking requests for burgers and fries, the Checkers ordering system can […]

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