For one, what’s the objective — to improve service, save money or both?
When I travel abroad, particularly to poorer countries, I see people doing jobs that in the United States have been mechanized or eliminated, such as washing clothes by hand or cutting hay with a scythe. But during a recent trip to Europe, I saw the opposite: machines doing jobs that I was used to seeing people doing in America.
In Stockholm, for example, you can reserve a rental car through Hertz online and then pick it up at a parking lot using a little machine similar […]
Full Post at www.governing.com