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In the last few years, it has become more common to order food from a kiosk, see machines cleaning airport floors, and talk to a chatbot instead of a customer service agent. The COVID-19 pandemic has accelerated the adoption of these technologies as well as others, many of which can be used to perform tasks that humans used to do. Machines do not call out sick or spread disease and can replace workers to aid in social distancing. While some jobs and tasks, especially those that require creativity and interpersonal skills, are not conducive to […]
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