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Image: Tierney – stock.adobe.com During day two of Enterprise Connect AI , presenters with Deloitte shared their perspectives on how their clients are approaching the integration of AI into existing technology and systems. Later that morning, another pair of presenters spoke about the potential impact of AI on contact center employment and provided some thoughts about how to possibly mitigate the risk associated with implementing Gen AI. The Deloitte Keynote: Profitability and Performance Are Not Always Straightforward
Two speakers from Deloitte , Vinita Kumar, Business Development, and Dexter Zavalza, Conversational and Generative AI UX Design Lead, shared […]
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