Harnessing Technology: Why efficiency in BPO may lead to more jobs, not fewer

Harnessing Technology: Why efficiency in BPO may lead to more jobs, not fewer

In a rapidly evolving digital landscape, the Business Process Outsourcing (BPO) sector is at the forefront of technological innovation and economic debate. As concerns grow about job losses from technological advancements like artificial intelligence (AI) and automation, Jevons Paradox provides a unique viewpoint. This paradox suggests that increases in efficiency from technology can actually lead to more resource use, not less, due to increased demand.

First introduced by William Stanley Jevons in the 19th century, Jevons Paradox observed that technological improvements in coal use efficiency led to increased coal consumption across industries, not a decrease. The core idea of the […]

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