I RECENTLY saw again the future of retail – and it works. At the same time, it frightens me. The same applies to many of the observed developments, especially in the service industries, along with the decline in trade union membership across the world.
These issues came starkly into focus during more than a month spent in Britain after a two-year absence. While Britain – and London in particular – may not be at the cutting edge of retail, it is a good guide to where countries such as South Africa are heading.
The spread of self-service is most evident, even […]
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