human hand and robot hand touching computer screen Concerns about the increasing automation of lower-wage and service jobs have been in the zeitgeist for several years now. But it’s increasingly clear that automation can also take over some of the tasks associated with white-collar workers, such as contract generation (lawyers) and chatbots (customer support agents).
With both cultural changes like the COVID-19 pandemic and technological developments like robotic process automation (RPA) accelerating the move toward automation, white-collar professions previously considered AI-proof are in the crosshairs. Surviving automation in the workplace will only become more difficult, as McKinsey has upped its […]
Full Post at www.itprotoday.com