Plenty of people may not have heard of the retail firm Shop Direct . Its roots go back to the distant heyday of catalogue shopping, and two giants of that era, Littlewoods and Great Universal Stores. Now it is the parent company behind the online fashion brand Very and the reinvented Littlewoods.com. All this may sound innocuous enough. But in two areas of Greater Manchester, Shop Direct is newly notorious.
Until now, what the modern corporate vernacular calls “fulfilment” – in other words, packing up people’s orders and seeing to returns – has been dealt with at three Shop Direct […]
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