Businesses need to shift from a model of ‘people supported by technology’ to one of ‘technology supported by people’ to keep up in the intelligent automation (IA) race.
According to new research, this will contribute to making employees happier and more productive.
Professor Ilan Oshri from the University of Auckland Business School participated in a KPMG study that looked at global experiences with IA, which includes artificial intelligence, machine learning and robotic process automation (RPA).Indeed, technology that can make decisions and interact at a “human-like level” is now a part of everyday life, such as virtual bank assistants and CT scans […]
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