MP Wayne Stetski Last Month the Auditor General (AG) of Canada’s Report on the Canada Revenue Agency (CRA) was released, and the results are alarming. The CRA has a mandate to help taxpayers understand our complex and often bewildering tax forms, rules, and procedures, yet according to the report, the CRA deliberately blocks over half the calls it receives with a busy signal.
An additional 14 per cent of callers get routed to an automated self-service option. Of the 32 per cent who manage to reach a live agent, the information provided to them has been inaccurate almost 30 per […]
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