‘It’s bad for employee morale when your boss is crowing about how many extra yachts they can buy when they replace you with an algorithm.’ Goodbye humans, hello “Tessa”. The US-based National Eating Disorders Association (Neda) is making headlines after firing all its staff and replacing them with an AI-assisted chatbot called Tessa. This happened just four days after the six paid employees, who oversaw about 200 volunteers, successfully unionised . Coincidence? Oh, absolutely, Neda said; it was a long-anticipated change that had nothing to do with unionisation . A blog post written by a helpline associate begs to […]
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