A few days ago I was having network problems with the WiFi in my home office — my connection was very slow and video conferences were freezing. After fussing with the mesh network extenders with no result, I called the cable provider. Normally, this involves having to navigate several automated voice response menus before a call center representative comes on the line to help. I explain the problem and they then run a remote diagnostic and usually suggest a cable modem reset. Often, that solves the problem.
But in my latest attempt to get back online, the menus had changed […]
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