The robot work force isn’t coming. It’s already here

The robot work force isn’t coming. It’s already here

Sprinkles has added kiosks to its bakeries across the country, which allow customers to place their own orders and help manage the company’s surge in online orders.

Ashley Haguewood

When customers buy a cupcake at a Sprinkles bakery, they no longer line up at a cashier. Instead, they type into a tablet, swipe a credit card and wait for an employee to retrieve an order.The kiosk system — which the cupcake chain began testing during at the beginning of the pandemic — initially allowed social distancing. Now, it helps the Austin, Texas-based company keep pace with increased online orders in a […]

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