RAJ CHAUDHURI, DIRECTOR OF OPERATIONS, AMERICAN EXPRESS The history of Robotic Process Automation (RPA), a term coined in early 2000, goes back to the 1990s, when screen scrapping technologies started to emerge as computing capabilities rapidly developed and people were exploring more efficient ways of getting the things done.
It was also a time where the Business Process Outsourcing (BPO) industry expanded rapidly and as the initial euphoria of cost arbitrage started to dwindle, many of the leading Information Technology Enabled Services (ITES) firms started offering automation as a key value proposition. Soon enough RPA as a thought process started […]
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