Some of the biggest firms at the forefront of automation also say they’ve been able to do it without cutting jobs. — Image by Freepik First they came for factory jobs. Then they showed up in service industries. Now, machines are making inroads into the kind of white-collar office work once thought to be the exclusive preserve of humans.
The latest wave of automation is building on advances in artificial intelligence and machine-learning that allow computers to perform tasks like speech recognition, and make some of the decisions that used to be reserved for employees. Unlike sophisticated machinery on assembly […]
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