In the face of a labour shortage, automation can bolster worker autonomy, enhance job quality, and foster skill development, all without compromising overall employment, according to a recent study on shared services centres (SSCs) in Poland conducted by the EU-funded Project UNTANGLED.
In their paper “Automation in Shared Services Centres: Implications for Skills and Autonomy in a Global Organisation”, Zuzanna Kowalik, Piotr Lewandowski, Tomasz Geodecki, and Maciej Grodzicki investigated SSCs, which are business units that handle back-office functions such as accounting, finance, human resources, and IT, to assess how automating tasks affects both the quantity and the quality of jobs.
“Our […]
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