Automation can make life better – and worse

Automation can make life better – and worse

The other day I was shopping at a large retail store with a shopping cart full of groceries and other items for the house and yard.

I had too many items for the express lane, but with only four other checkout lanes open, I was tempted to try it anyway.

Instead, I was steered toward the dreaded self-checkout area, which really doesn’t have enough room for everyone trying to use the registers there.I don’t mind checking out my own things – it can be quite convenient when you have only a few items. If you have a lot, it’s not so […]

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