Tata Consultancy Services (TCS) CEO K Krithivasan has forecasted a big shift in the call center industry, with Artificial Intelligence (AI) said to dramatically reduce the need for traditional call centers within a year or so.
Advertisement Krithivasan believes that chatbots equipped with generative AI will be designed to analyse customer transaction histories and perform tasks traditionally handled by call centre agents. Photo: Bloomberg In Short
TCS CEO K Krithivasan has predicted a big shift in the call center industry He warns that AI could dramatically reduce the need for traditional call centers He predicted that this could happen […]
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