There’s an understandable nervousness among any workforce when you start talking about automation. It’s actually been 10 years since Oxford University academics Carl Benedikt Frey and Michael Osborne released their seminal paper entitled The Future of Employment which contained a list of occupations with an automation probability score. It was the paper that launched a spate of headlines claiming robots were coming for our jobs.
For field services teams, this has been a slow burn. As the paper suggests, “the manual tasks of service occupations are less susceptible to computerisation, as they require a higher degree of flexibility and physical […]
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