As business leaders who work with scores of senior leaders across the private and public sectors, the topic of automation and its implications for workers is inescapable—and often anxiety-inducing. Understandably so. Technology and social changes are poised to reshape nearly every aspect of what and how work gets done, and by whom. When we speak and write on this topic , the audience response is usually intense and ranges from excitement to deep anxiety.
Our response to these fears is two-fold.
First, the details matter—a lot. While every industry will likely be impacted, the nature of those impacts may vary considerably. […]
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