A robotic hotel concierge at work — Photo: Cornell "We’re at the cutting edge of technology that, as kids, we laughed about and that is now becoming our reality," said David Sherwyn , John and Melissa Ceriale Professor of Hospitality Human Resources and a professor of law, when he led a panel of experts in a discussion about automation and customer service in October. The webinar, Robots in the Hospitality Industry: Adopting new technologies while maintaining the human touch , was hosted by eCornell and the Cornell Center for Innovative Hospitality Labor and Employment Relations (CIHLER) in the School […]
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